Comments on: Hyatt Houston’s $65 Valet Catastrophe: Locked Safe Strands Guests—Was Their Fix Enough?

By: David Gzesh

David Gzesh — Sun, 24 Nov 2024 21:53:30 +0000

Really ? Basically. they carkjackef you.by withholding access to.your keys

By: Hepworth

Hepworth — Sun, 24 Nov 2024 19:35:43 +0000

If when I was checking out of a hotel they offered to pay for a cab to the airport and to return my rental car for me, I would be stoked. If they also offered 10,000 points and to waive all of the parking fees, I would be over the moon.

By: FNT Delta Diamond

FNT Delta Diamond — Sun, 24 Nov 2024 17:21:20 +0000

I’ve stayed at hotels where the night auditor at 6 or 7 am just told me to grab my key from the unlocked cupboard by the valet stand. At other hotels I’ve seen the one valet leave the keys unsecured as they retrieved or parked a car. That’s just asking for someone to steal keys. Quite a few valets never verify the keys by asking for the claim ticket.

By: jns

jns — Sun, 24 Nov 2024 15:47:32 +0000

As long as all collateral costs were covered, 10,000 points may be enough but waiving a night stay charge would be better assuming that the guest was paying for the room. The hotel has to keep the key that provides an alternate method of opening the safe onsite. Not doing so was a major oversight on their part. The stress from the situation must have been very high.

By: FNT Delta Diamond

FNT Delta Diamond — Sun, 24 Nov 2024 15:37:33 +0000

With Hertz President’s Circle, there’s no fee for a second driver. You automatically get the option of adding one. I don’t, however, know if that second driver needs to be disclosed at the time of rental.

By: Ken A

Ken A — Sun, 24 Nov 2024 15:30:27 +0000

You will be in breach of contract with many rental car companies when you let an unauthorized driver operate your rental vehicle for any reason. Earlier this month at the Horseshoe property, I was locked out of my room and missed a meeting due to the night latch self-deploying. Security said this frequently occurs locking out people from their room. Guests simply wait for security to then call maintenance to use a common coat hanger to bypass the night security latch.

Listed below is some advice from hbsboak on reddit regarding a rental car driven by an unauthorized driver and involved in an accident.

“No, your insurance won’t drop you for this — it’s not even an insurance matter at this point. But you are hosed.

Because your friend was not an authorized driver of the rental car (not on the rental agreement) your car is considered a non-owned auto and is unlikely to be afforded any coverage through your insurance policy. If your friend has auto insurance, the rental will still be considered a non-owned auto since the rental company never gave him permission to drive the car (it’s all in your rental agreement/contract).

If you didn’t have lights on, as the witness stated, then it’s highly possible the other party could not see your car, regardless of their age and left turn.

Best case scenario there’s split liability with some percentage attributed to both parties. But, based on the witness, I’d probably put you majority if not 100% at fault.

So what’s going to happen now is your rental car company is going to send you a bill for their repairs. If you don’t pay it, they will send you to collections or file suit against you.

The elderly couple will go through their own insurance and have their repairs handled, you will be considered an uninsured party. If they have injuries, their insurance will take care of that too (I guess dependent on state and policy). Then, here’s the fun part, the old folks insurance company will come after you for everything that they paid out. They’ll ask you for payment, maybe make a payment plan, maybe send you to collections, maybe you’ll be sued by the old folks.

Yeah, you’re in trouble.

Edit: your friend is ALSO open to subrogation by the other insurance or lawsuit as the at-fault driver!”

By: Loren

Loren — Sun, 24 Nov 2024 15:28:30 +0000

I’ve got one of those consumer safes with a battery. Behind a panel that can easily be slid aside. The battery is **outside** the locked space, it’s meant to be replaceable without opening the safe so you don’t get locked out by a dead battery. They should have known that and what would be needed–but should doesn’t always mean they actually do.

By: Tomri

Tomri — Sun, 24 Nov 2024 15:16:59 +0000

That is all. Did they pay for the late car rental return. They fill up the tank also. What about second driver daily fee

BREAK the lock

By: FNT Delta Diamond

FNT Delta Diamond — Sun, 24 Nov 2024 15:15:33 +0000

Not only is the compensation inadequate — for example, the hotel apparently didn’t pay the extra changes for a late rental — but in some cases the hotel may not be allowed to drive the rental car, depending on the rental agency’s policy on adding a second driver.